FAQ
Item Availability
Most items we offer are in stock, however are sold on a “first come, first serve” basis. Should you happen to order the same item that has already been ordered by someone else, before it is marked out-of-stock, you will be notified of expected ship dates or possible substitutions.
Mailing List
Join our mailing list to be notified of products updates, events, and specials. Members of our mailing list will be offered periodic promotions and coupons for our web-store. If you purchase an item, your email address will be added to our database. Your email address will never be sold or given away. Please contact us at anytime to have your address removed from our mailing list.
PRIVACY & SECURITY / We're a Business You Can Trust:
At Myklo Designs we understand your concerns about online security and privacy. Our goal is to ensure that your personal and payment information remains secure and your privacy is always respected.
About the Information We Collect Online:
We do not sell or rent your information to any outside parties and we never will. Occasionally, we send promotional emails to subscribers or customers. We request personal information from you (which may include name, address, telephone number, email address, and when necessary, credit card information) when you purchase products from myklodesigns.com for "ship to you" service, when you register with us or request to receive communications, or when you participate in a promotion or submit content to our website.
We may collect and analyze anonymous site traffic information in aggregate. We may track anonymous information, such as statistics of which areas within our websites our customers visit. When you visit the Myklo Designs website, our server may also collect your Internet domain and IP address. We use this information as anonymous aggregate data that helps us develop and monitor our performance and track trends and statistics to improve your shopping and site experience. Please note that we do not combine anonymous information about your site visit with your personal information. We may provide this aggregated, non-personally identifiable information to other companies for purposes such as reporting and marketing.
As necessary, we need to share your order information with trusted third-party companies (such as our credit card processor) that assist us in managing our operations and fulfilling your order. We require that third parties hold this information we provide in the strictest confidence.
For the purpose of fulfilling your order or operating our business, we may transfer information between Myklo Designs and our preferred service providers who use that information to conduct Myklo Designs business. For example, they may handle Myklo Designs credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We provide our preferred service providers with the information they need to perform their services and ensure that they protect your information at a level consistent with our standards.
This web site may contain links to other sites, which may take you away from our site. Please be aware Myklo Designs is not responsible for the privacy practices or information-gathering practices of other sites.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
How Myklo Designs uses cookies and other technology:
We utilize small removable data file(s) that are stored by your web browser on your computer; these small files are commonly called "cookies." Our cookie does not contain any personally identifying information (such as name or credit card information) and is used for the express purpose of making your visits more worthwhile. This data allows you to place an order on our website and allows us to enhance and personalize your shopping experience.
For example, some of the benefits derived from the use of cookies:
• Remember the items in your Shopping Basket
• Remember information throughout the checkout process
• Recognize you when you return to our website
Cookies and other tracking technologies such as "Flash Cache" or web beacons are used to help us understand your interaction with our website. This understanding enables us to monitor trends and statistics report on our business results and improve your experience with us over time.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number.
Steps Myklo Designs takes to safeguard your information:
Our online store includes many safeguards so that you can enjoy your shopping experience without having to worry about credit card transactions. When you submit sensitive information via our website, your information is protected both online and offline. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us on our website.
To guard your information, the myklodesigns.com website uses Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is being transmitted to myklodesigns.com SSL encrypts your credit card number, name and address. Clear visual symbols at the bottom status bar of your browser window will let you know whether or not your browser is in secure mode. Look for a locked key or closed padlock in order to indicate a secure mode. Also, in secure mode, the address will begin "https://". The "s" stands for secure. After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only enough to service your order.
Unsubscribing, removing or modifying your information:
To modify or delete entirely the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions at the bottom of any promotional Myklo Designs email you receive. You can also send a request to info@myklodesigns.com
If you have unsubscribed from any Myklo Designs communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
What happens to your information in the event that Myklo Designs is sold:
In the event that Myklo Designs is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets. New ownership would then notify you of any changes to their policies regarding your information.
Policy changes:
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
Contact
We always enjoy hearing from our customers. Please call, fax or e-mail us and we'll get back to you within 48 hours.
Phone: 1-347-351-5776
Email: info@myklodesigns.com
Most items we offer are in stock, however are sold on a “first come, first serve” basis. Should you happen to order the same item that has already been ordered by someone else, before it is marked out-of-stock, you will be notified of expected ship dates or possible substitutions.
Mailing List
Join our mailing list to be notified of products updates, events, and specials. Members of our mailing list will be offered periodic promotions and coupons for our web-store. If you purchase an item, your email address will be added to our database. Your email address will never be sold or given away. Please contact us at anytime to have your address removed from our mailing list.
PRIVACY & SECURITY / We're a Business You Can Trust:
At Myklo Designs we understand your concerns about online security and privacy. Our goal is to ensure that your personal and payment information remains secure and your privacy is always respected.
About the Information We Collect Online:
We do not sell or rent your information to any outside parties and we never will. Occasionally, we send promotional emails to subscribers or customers. We request personal information from you (which may include name, address, telephone number, email address, and when necessary, credit card information) when you purchase products from myklodesigns.com for "ship to you" service, when you register with us or request to receive communications, or when you participate in a promotion or submit content to our website.
We may collect and analyze anonymous site traffic information in aggregate. We may track anonymous information, such as statistics of which areas within our websites our customers visit. When you visit the Myklo Designs website, our server may also collect your Internet domain and IP address. We use this information as anonymous aggregate data that helps us develop and monitor our performance and track trends and statistics to improve your shopping and site experience. Please note that we do not combine anonymous information about your site visit with your personal information. We may provide this aggregated, non-personally identifiable information to other companies for purposes such as reporting and marketing.
As necessary, we need to share your order information with trusted third-party companies (such as our credit card processor) that assist us in managing our operations and fulfilling your order. We require that third parties hold this information we provide in the strictest confidence.
For the purpose of fulfilling your order or operating our business, we may transfer information between Myklo Designs and our preferred service providers who use that information to conduct Myklo Designs business. For example, they may handle Myklo Designs credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We provide our preferred service providers with the information they need to perform their services and ensure that they protect your information at a level consistent with our standards.
This web site may contain links to other sites, which may take you away from our site. Please be aware Myklo Designs is not responsible for the privacy practices or information-gathering practices of other sites.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
How Myklo Designs uses cookies and other technology:
We utilize small removable data file(s) that are stored by your web browser on your computer; these small files are commonly called "cookies." Our cookie does not contain any personally identifying information (such as name or credit card information) and is used for the express purpose of making your visits more worthwhile. This data allows you to place an order on our website and allows us to enhance and personalize your shopping experience.
For example, some of the benefits derived from the use of cookies:
• Remember the items in your Shopping Basket
• Remember information throughout the checkout process
• Recognize you when you return to our website
Cookies and other tracking technologies such as "Flash Cache" or web beacons are used to help us understand your interaction with our website. This understanding enables us to monitor trends and statistics report on our business results and improve your experience with us over time.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number.
Steps Myklo Designs takes to safeguard your information:
Our online store includes many safeguards so that you can enjoy your shopping experience without having to worry about credit card transactions. When you submit sensitive information via our website, your information is protected both online and offline. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us on our website.
To guard your information, the myklodesigns.com website uses Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is being transmitted to myklodesigns.com SSL encrypts your credit card number, name and address. Clear visual symbols at the bottom status bar of your browser window will let you know whether or not your browser is in secure mode. Look for a locked key or closed padlock in order to indicate a secure mode. Also, in secure mode, the address will begin "https://". The "s" stands for secure. After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only enough to service your order.
Unsubscribing, removing or modifying your information:
To modify or delete entirely the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions at the bottom of any promotional Myklo Designs email you receive. You can also send a request to info@myklodesigns.com
If you have unsubscribed from any Myklo Designs communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
What happens to your information in the event that Myklo Designs is sold:
In the event that Myklo Designs is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets. New ownership would then notify you of any changes to their policies regarding your information.
Policy changes:
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
Contact
We always enjoy hearing from our customers. Please call, fax or e-mail us and we'll get back to you within 48 hours.
Phone: 1-347-351-5776
Email: info@myklodesigns.com
